Privacy Policy

At Crowne Plaza London Kingston, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your information while delivering exceptional hospitality services and advancing our sustainability mission.

We believe that privacy protection and environmental stewardship go hand in hand—both reflect our commitment to responsibility and care for the future.

Who We Are

Crowne Plaza London Kingston is a hotel committed to environmental and social responsibility. We are located at 62 Hampton Court Way, Kingston upon Thames, Surrey KT1 4DA, United Kingdom.

For data protection purposes, we are the data controller responsible for your personal information.

Contact Details:

Hotel: Crowne Plaza London Kingston
Email: cplondonkingston.co.uk
Phone: +44 020 8786 6565

Information We Collect

Information You Provide Directly

Reservation and Guest Services:

Name, contact details, and identification information
Payment and billing information
Room preferences and special requirements
Dietary restrictions and accessibility needs
Loyalty program membership details
Communication preferences for our sustainability initiatives

Sustainability Program Participation:

Preferences for eco-friendly services
Participation in green initiatives (e.g., towel/linen reuse programs)
Interest in local community activities and volunteer opportunities
EV charging station usage and preferences
Feedback on our environmental programs

Digital Services:

Account registration details for paperless check-in
Mobile app usage and preferences
Website interaction data
Newsletter and communication subscriptions

Information We Collect Automatically

During Your Stay:

Key card access logs (for security and energy management)
Room service and facility usage
Participation in sustainability programs
Energy consumption patterns (anonymized for conservation efforts)

Digital Interactions:

Website and mobile app usage analytics
Cookie and similar technology data (see our Cookie Policy)
Device information and IP addresses
Social media interactions with our sustainability content

Security and Safety:

CCTV footage in public areas
Access control system logs
Incident reports and safety documentation

How We Use Your Information

Primary Hotel Services

Reservations and Check-in: Process bookings and provide seamless, paperless check-in experiences
Guest Services: Deliver personalized service and accommodate special requirements
Billing and Payment: Process payments securely and maintain accurate financial records
Customer Support: Respond to inquiries and resolve any issues promptly

Sustainability and Community Initiatives

Environmental Programs: Track participation in our green initiatives and measure environmental impact
Local Community Engagement: Coordinate volunteer opportunities and local cultural experiences
Sustainable Dining: Manage preferences for locally-sourced food and beverage options
Green Transportation: Facilitate EV charging services and promote sustainable transport options

Operational Excellence

Service Improvement: Analyze guest feedback to enhance our services and sustainability efforts
Energy Management: Use anonymized data to optimize energy consumption and reduce our carbon footprint
Safety and Security: Ensure guest and staff safety while maintaining a secure environment
Compliance: Meet legal obligations and industry standards

Marketing and Communications

Promotional Offers: Share relevant offers and information about our eco-friendly services (with your consent)
Sustainability Updates: Communicate our progress toward Net-Zero Carbon Emissions by 2040
Community Events: Inform you about local partnerships and cultural activities
Guest Recognition: Acknowledge participation in our sustainability programs

Legal Basis for Processing

We process your personal data based on:

Contract Performance: To fulfill our hotel service obligations and process your reservations Legitimate Interests: To improve our services, ensure security, and advance our sustainability mission Legal Compliance: To meet tax, safety, and regulatory requirements Consent: For marketing communications and optional sustainability program participation Vital Interests: For emergency situations and health/safety protection

Sharing Your Information

We may share your information with:

Service Partners

Payment processors for secure transaction handling
Booking platforms that support our paperless initiatives
Local suppliers committed to sustainable practices (with minimal data necessary)
Green-certified service providers (laundry, waste management, catering)

Legal and Safety Requirements

Emergency services when required for health and safety
Regulatory authorities for compliance with legal obligations
Law enforcement when legally required
Insurance providers for legitimate claims processing

Sustainability Partners

Environmental certification bodies for transparency reporting (anonymized data)
Local community organizations for volunteer and cultural programs
Green energy providers for renewable energy initiatives
Sustainable tourism partners for eco-friendly local experiences

We never sell your personal data to third parties.

International Transfers

Your data is primarily processed within the United Kingdom. When we transfer data internationally, we ensure:

Adequate protection through UK adequacy decisions
Appropriate safeguards such as Standard Contractual Clauses
Compliance with UK GDPR requirements
Partner commitment to data protection standards

Data Retention

We retain your personal data only as long as necessary:

Guest Records: 7 years after your last stay (for tax and legal compliance) Marketing Data: Until you unsubscribe or withdraw consent Security Footage: 30 days (unless required for incident investigation) Sustainability Program Data: 3 years (to track long-term environmental impact) Financial Records: 7 years (for accounting and tax purposes) Website Analytics: 24 months (anonymized after 6 months)

Your Rights

Under UK data protection law, you have the right to:

Access and Portability

Access: Request a copy of the personal data we hold about you
Portability: Receive your data in a structured, machine-readable format

Correction and Control

Rectification: Correct any inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal obligations)
Restriction: Limit how we process your data in certain circumstances

Objection and Consent

Object: Opt out of direct marketing and certain types of processing
Withdraw Consent: Remove consent for marketing communications and optional programs
Automated Decision-Making: Request human review of automated decisions

How to Exercise Your Rights

Contact our Data Protection Officer at dpo@cpkingston.co.uk or use our online rights request form. We will respond within 30 days.

Data Security

We protect your personal data through:

Technical Measures:

Industry-standard encryption for data transmission and storage
Regular security assessments and penetration testing
Secure access controls and authentication systems
Automated backup and disaster recovery procedures

Organizational Measures:

Staff training on data protection and privacy
Clear data handling policies and procedures
Regular privacy impact assessments
Incident response and breach notification protocols

Sustainable Security Practices:

Energy-efficient data centers and green hosting providers
Paperless documentation and digital-first processes
Secure disposal of physical documents through certified recycling

Children’s Privacy

We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected information about a child, please contact us immediately at privacy@cpkingston.co.uk.

Third-Party Links

Our website and services may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies, especially regarding their environmental and sustainability commitments.

Changes to This Policy

We may update this Privacy Policy to reflect:

Changes in our services or sustainability initiatives
New legal requirements or regulatory guidance
Technological developments in data protection
Improvements to our privacy practices

We will notify you of significant changes through:

Prominent website notices
Email notifications (if you have subscribed)
Mobile app notifications
Updates during your next stay

Complaints and Concerns

If you have concerns about how we handle your personal data:

Contact Us First:

Phone:+44 020 8786 6565

Regulatory Authority: If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):

Phone: +44 020 8786 6565
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Sustainability and Privacy Together

Our commitment to privacy protection reflects the same values that drive our sustainability mission:

Transparency: Clear communication about our practices
Responsibility: Accountable handling of resources entrusted to us
Innovation: Using technology to improve both privacy and environmental outcomes
Community: Building trust with guests, staff, and local partners
Future Focus: Protecting what matters for generations to come

Contact Information

Crowne Plaza London Kingston 62 Hampton Court Way Kingston upon Thames Surrey KT1 4DA United Kingdom

General Inquiries:

Email: enquiries@cplondonkingston.co.uk
Website: cplondonkingston.co.uk
Phone: +44 020 8786 6565

This Privacy Policy reflects our commitment to protecting your personal information while advancing our mission of environmental and social responsibility. Together, we’re building a better, greener hospitality experience—one stay at a time.