Cookie Policy

At Crowne Plaza London Kingston, we are committed to transparency and respect for your privacy. This Cookie Policy explains how we use cookies and similar technologies on our website to enhance your experience while maintaining our commitment to environmental and social responsibility.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, improve your browsing experience, and provide you with relevant information about our services and sustainability initiatives.

How We Use Cookies

We use cookies for several purposes that align with our commitment to providing exceptional service while minimizing our environmental impact:

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They enable core features such as:

• Secure login to your account
• Paperless check-in processes (supporting our sustainability goals)
• Maintaining your booking session
• Ensuring website security

Performance Cookies

These cookies help us understand how visitors interact with our website, allowing us to:

• Optimize our digital services to reduce server energy consumption
• Improve website performance and loading times
• Monitor our paperless initiatives’ effectiveness
• Reduce the need for physical marketing materials

Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language and location settings
• Accessibility preferences
• Sustainability program opt-ins
• EV charging station booking preferences

Marketing Cookies

With your consent, these cookies help us:

• Show you relevant offers for our eco-friendly services
• Promote our sustainability initiatives and community programs
• Provide information about local partnerships and green activities
• Share updates about our Net-Zero Carbon commitment

Third-Party Cookies

We work with carefully selected partners who share our values of sustainability and responsible business practices. These may include:

• Booking platforms that support our paperless check-in initiatives
• Analytics providers that help us optimize energy usage on our digital platforms
• Local community partners for promoting sustainable tourism
• Green certification bodies for transparency in our environmental efforts

Your Cookie Choices

Managing Your Preferences

You can control your cookie preferences through:

• Our cookie banner when you first visit our website
• Your browser settings
• Our preference center (accessible from any page footer)

Browser Settings

Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific sites
• Block all cookies (though this may affect website functionality)
• Set preferences for different types of cookies

Mobile Devices

On mobile devices, you can manage cookies through your device settings or browser app preferences.

Our Commitment to Sustainable Digital Practices

In line with our environmental mission, we:

• Use efficient cookie technologies that minimize data transfer
• Regularly review and optimize our cookie usage to reduce digital carbon footprint
• Work with green-certified hosting providers
• Implement cookie policies that support our paperless initiatives

Data Protection and Privacy

We are committed to protecting your privacy and comply with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

Your cookie data is:

• Stored securely using industry-standard encryption
• Never sold to third parties
• Used only for the purposes outlined in this policy
• Regularly reviewed and deleted when no longer needed

Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in technology and our sustainability practices
• New legal requirements
• Improvements to our digital services
• Enhanced privacy protections

When we make significant changes, we will notify you through:

• A prominent notice on our website
• Email notification (if you have subscribed to our communications)
• Updates to our mobile app notifications

Contact Us

If you have questions about our Cookie Policy or how we use cookies to support our sustainability mission, please contact us:

Crowne Plaza London Kingston

• Email: enquiries@cplondonkingston.co.uk
• Phone: +44 020 8786 6565
• Address: 62 Hampton Court Way, Kingston upon Thames, Surrey KT1 4DA
• Online: Contact form available on our website

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data
• Object to certain types of processing
• Request data portability
• Withdraw consent at any time

To exercise these rights or learn more about how your data supports our sustainability initiatives, please contact our Data Protection Officer.

This policy demonstrates our commitment to transparency and responsibility—values that extend from our digital practices to our environmental stewardship. Together, we’re building a better, greener hospitality experience.